Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may be eligible for a return or refund under the terms below.
1. Return Window
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Downloadable or digital products
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Personal care items (if opened)
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Final sale or clearance items
3. Return Process
To start a return, please contact us at [email protected] with:
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Your order number
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The item(s) you wish to return
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The reason for the return
If your return is approved, we will provide instructions on how and where to send your package.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue so we can resolve it quickly.
8. Late or Missing Refunds
If you have not received your refund after the processing time:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still have not received your refund, please contact us at [email protected]
9. Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: [email protected]
Business Name: Endless 22